Auckland Transport Call Centre
The Brief

Auckland Transport’s Pitt St Contact Centre required expansion from 50 to 70 people, their current set-up left no room for growth at 50 workstations.

This business unit had an immediate need for a suitable system to integrate this increase in staff density, but more importantly, they needed a space efficient and malleable option to allow for future requirements.

Haworth by Europlan worked with Auckland Transport on these key drivers for their organisation, and Intuity was selected as the definitive solution. Intuity was able to provide the initial 70 workstations to accommodate current staff levels, but what it really delivered on was the flexibility to allow for future business changes.

The Solution

Intuity gave Auckland Transport an opportunity to move away from their current colour palette and create a fresh and vibrant interior. We used a white finish on the workstations to provide a brighter and lighter feel and combined this with fabric on the screens to match Auckland Transports corporate colours.

In order to maintain work flow the project required installation to occur during business hours. We installed Intuity over 2.5 days while staff went about their normal operations. We successfully completed the task with little to no disruption to the team.

Intuity is designed with a long-term outlook and lets users to make the most of their space, its future proofing allows Auckland Transport to grow and reconfigure into numerous possibilities with ease.

Subsequent KPI’s have shown an increase in service levels following project completion, prior to installing Intuity the contact centre were operating in the low 80% and post occupancy this has risen to 90%